Terms and Conditions

1.Introduction

Mahlaat.com welcomes you. Mahlaat.com is a subsidiary of Unique Net Trading, a registered company with the Oman Ministry of Commerce and Industries, Oman Chamber of Commerce, and Small and Medium Enterprises Authority. These are the terms and conditions governing your access to and use of the website Mahlaat.com and its related sub-domains, sites, services and tools (the "Site"). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with Mahlaat.com “Unique Net Trading” ("we", "us" or "Mahlaat.com" or “Unique Net Trading”) in relation to your use of the Site (the "User Agreement"). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.

By Agreeing and accepting these Terms and conditions, you are agreeing to be in contractual agreement with Unique Net Trading Company. All References to Mahlaat.com in these Terms and Conditions (or Agreement) are considered to make references to Unique Net Trading.

Before you may become or continue as a member of the Site, you must read, agree with and accept this User Agreement and Mahlaat.com’s Privacy Policy (the "Privacy Policy"). You should read this User Agreement and the Privacy Policy and access and read all further linked information referred to in this User Agreement, as such information contains further terms and conditions that apply to you as a user of Mahlaat.com. Such linked information including but not limited to the Privacy Policy is hereby incorporated by reference into this User Agreement.

We offer a wide range of Mahlaat.com Services, and sometimes additional terms may apply. When you use an Mahlaat.com Service (for example, Your Profile, Gift Cards, Mahlaat.com Gift voucher or Mahlaat.com applications for mobile) you also will be subject to the guidelines, terms and agreements applicable to that Mahlaat.com Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

2. Eligibility for Membership

Mahlaat.com wishes to ensure that its members are able to form legally binding contracts and further that minors do not purchase unsuitable content. Therefore, membership of the Site is not available to persons under the age of 18 years. You represent that you are 18 years of age or over before you become a member of the Site. Without prejudice to any other rights and remedies of Mahlaat.com under this User Agreement or at law, Mahlaat.com reserves the right to limit or withdraw access to the Site or the membership of any person if Mahlaat.com believes that person is under the age of 18 years. If you are under 18, you may use the Mahlaat.com Services only with involvement of a parent or guardian. The Site is not available to persons whose membership has been suspended or withdrawn by Mahlaat.com. No person may register as a member of the Site more than once.

3. Your Account and Registration Obligations

When you register as a member of the Site you have been or will be required to provide certain information and register a username and password for use on this Site. Once you become a member, you agree to the following:

  • You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password.
  • You agree to immediately notify Mahlaat.com of any unauthorized access to your account or any other breach of security.
  • Under No circumstances will Mahlaat.com be liable for any direct, indirect or consequential loss or loss of goodwill or damage whatsoever resulting from the disclosure of your username and/or password.
  • You may not use another person`s account at any time, without their consent.
  • Mahlaat.com may take a legal action for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorized such access.
  • Mahlaat.com may take a legal action for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorized such access.
  • You will treat any other member`s information provided to you (in accordance with these terms of use and the information on the Site) by Mahlaat.com or any other user as confidential.
  • Every time you log into your account, you will receive an email and SMS to alert you if there is an unauthorised access.
  • You will maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or if Mahlaat.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of Mahlaat.com under this User Agreement or at law, Mahlaat.com has the right to indefinitely suspend, limit or withdraw your access to the Site and/or your membership of the Site.
  • Mahlaat.com may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity. You agree to provide any information and/or documentation to Mahlaat.com upon such requests.
  • We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.
  • Members may post reviews, comments, feedback, submit suggestions, ideas, and other content, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Mahlaat.com reserves the right to remove such content, Mahlaat.com also reserve to take legal action against any

4. Electronic Communications

You agree that we may communicate with you by email or by SMS or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Mahlaat.com requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.

5. Amendments to This User Agreement

You acknowledge and agree that Mahlaat.com shall endeavour to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement ("Substantial Amendment") in accordance with the terms of this User Agreement. You acknowledge and agree that Mahlaat.com at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.

6. Fees and Services

The Site is an online platform allowing for the sale of items between Unique Net Trading and buyers. Membership on the Site is free. Mahlaat.com does not charge any fee for browsing and buying listed items on the Site. Mahlaat.com may choose to temporarily change the fees for our services for promotional events (for example, free shipping days) or new services, and such temporary changes are effective in accordance with their terms when we post them on the Site. Mahlaat.com charges flat rate fees for shipping (See Shipping Policy)

7. Product Descriptions

Mahlaat.com attempts to be as accurate as possible. However, Mahlaat.com does not warrant that product descriptions or other content of any Mahlaat.com Service is accurate, complete, reliable, current, or error-free. If a product offered by Mahlaat.com itself is not as described, your sole remedy is to return it in unused condition as per our Return Policy (See Return Policy)

8. Mahlaat.com Safest Payments

Mahlaat.com’s SAFEST PAYMENTS protects buyers by providing a safe shopping atmosphere & verified payment service. With Mahlaat.com payment system, transactions are100% guaranteed to be safe & secure! When buyers pay, through different payment options, for their purchase throughMahlaat.com Safest Payment, the payment is protected to the customers. After payment verification, the Mahlaat.com ships the item(s). Mahlaat.com tracks the shipped merchandise and verifies the delivery to the customer. Any comments the customer may have, should be reported to Mahlaat.com within 24 hours.

9. Copyright

All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either Mahlaat.com, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright ofMahlaat.com and is protected by copyright, trademarks, patents or other intellectual property rights and laws.

10. Trademarks

"Mahlaat.com" and related logos, and other words and logos on the Site (including without limitation "Mahlaat.com Safest Payment") are either unregistered trademarks or registered trademarks of Mahlaat.com and are protected by international trademark and other intellectual property rights and laws. Mahlaat.com`s trademarks may not be used in connection with any product or service that is not Mahlaat.com’s nor in any manner that disparages or discredits Mahlaat.com. All other trademarks not owned by Mahlaat.com that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Mahlaat.com.

11. Abusing Mahlaat.com

Please report problems of any kind or violations of this User Agreement toMahlaat.com. If you believe that your intellectual property rights have been violated, please notify Mahlaat.com. Without prejudice to any other rights and remedies of Mahlaat.com under this User Agreement or at law, Mahlaat.com may limit, suspend or withdraw a user`s access to the Site and/or a user`s membership of the Site or remove hosted content. Also Mahlaat.com can choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe the intellectual property rights of third parties or who act inconsistently with this User Agreement or our policies.

12. Online Shopper Protection

Mahlaat.com strictly follows the laws of Consumer Protection issued by the Public Authority for Consumer Protection in the Sultanate of Oman. These laws seek to assist buyers to ensure their purchase is protected against any type of fraud. If a buyer has purchased an item by way of any of the Mahlaat.com SAFEST PAYMENTS processes and never received it or received an item worth significantly less in value compared to what was described by the site, the buyer may seek protection under the Consumer Protection issued by the Public Authority for Consumer Protection in the Sultanate of Oman. The Consumer Protection law involves reimbursement by Mahlaat.com to the buyer of the value of the item only. To be eligible, a buyer needs to file a complaint with Mahlaat.com within 48 hours of receiving (or not receiving) the relevant item.

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of SULTANTE OF OMAN.
  • Sultanate of Omanis our country of domicile.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.

13. Privacy

Mahlaat.com takes reasonable measures (physical, organizational and technological) to safeguard against unauthorized access to your personally identifiable information and to safely store your personally identifiable information. However, the Internet is not a secure medium and the privacy of your personal information can never be guaranteed. Mahlaat.com has no control over the practices of third parties (e.g. website links to this Site or third parties who misrepresent themselves as you or someone else). You agree that Mahlaat.com may process your personal information that you provide to it for the purposes of providing the services on Mahlaat.com and for sending marketing communications to you, and that the Privacy Policy of this Site governs our collection, processing, use and any transfer of your personally identifiable information.

14. Pricing

Except where noted otherwise, the List Price or Suggested Price displayed for products on any Mahlaat.com products represent the final and full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. If the correct price of an item sold by Mahlaat.com is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellations. Any Amount incurred or charged by Mahlaat.com will be refunded.

15. Mahlaat.com Website

Mahlaat.com reserve the right to upgrade or update the functionality of any or all the services provided by Mahlaat.com. All these Conditions of Use, the terms found here apply to any upgrade or updates that we make available to you from time to time for your use in connection with Mahlaat.com Services.

16. Disputes

Any dispute or claim relating in any way to the use of any Mahlaat.com Service, or to any products or services sold or distributed by Mahlaat.com or through Mahlaat.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

17. Applicable Law

By agreeing to use any Mahlaat.com service, you agree that the Law of Arbitration, and any applicable commercial laws of Sultanate of Oman will govern these Conditions of Use and any dispute of any sort that might arise between a customer and Mahlaat.com.

18. The Other Policies in Mahlaat.com

Customers are encouraged to review and read all the other policies, such as our Shipping policy, Return Policy, Privacy Policy posted on this site. These policies also govern the use of Mahlaat.com Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

OUR ADDRESS Mahlaat.com.
P.O. Box 722, Postal Code 112
Ruwi, Sultanate of Oman
http://www.mahlaat.com

Shipping Policy

Our shipping and postal partners delivers orders across Sultanate of Oman, and we will be shipping to GCC countries and worldwide soon. For our customers in Oman, we ship orders to P.O. boxes for our customers who have valid postal boxes with Oman Post, and we will use a registered service from Oman Post to ensure we can track and that our customers sign for the delivery of the package. For our customers who have no postal boxes with Oman Post, we will use local shipping partners to deliver the product to the nearest location of their choice. The shipping address you indicate for you order must be a real address where our customer will be present to sign for the delivery.

mahlaat.com can’t and won’t be responsible for shipping a product if the shipping information provided at the time of the order is fake or incorrect or incomplete or contact details provided are incorrect or incomplete.

Our Shipping Rates:

The following are the shipping rates

  • Postal Service (Oman Post) Shipping MethodOur Customer will be charged a flat rate of 1.8 OMR for the first 1 kg, and additional 1 OMR for every 1 kg after that for using a postal service from Oman Post (Registered), provided they have a valid postal and registered P.O. Box with Oman Post.
  • Door-to-Door Shipping MethodOur customers will be charged a flat rate of 3 OMR for the first 1 kg, and 1 OMR for every 1 kg after that for using a door to door service provided by our shipping partner
  • Shipping is free if customer orders 5 items or more in a single transaction.

Delivery Periods.

  • Available in Stock (Products that are on Stock)
    • Products will be delivered to our customers in the following periods:
    • All Muscat Area Wilayat’s (Excluding Wilayat Al Amerat) between 3 to 5 working days
    • Wilayat Al Amerat between 3 to 6 working days
    • All other Governorates (excluding Dhofar) between 3 to 10 working days
    • Dhofar Governorate between 3 to 12 working days
  • Out of Stock (Products that are not on Stock) or Customised Orders
    • Products will be delivered to our customers in the following periods:
    • All Muscat Area Wilayat’s (Excluding Wilayat Al Amerat) between 5 to 10 working days
    • Wilayat Al Amerat between 5 to 11 working days
    • All other Governorates (excluding Dhofar) between 5 to 15 working days
    • Dhofar Governorate between 5 to 18 working days

Return Policy

What is the return policy for mahlaat.com?

The customer can request a return of the product within 48 hours of receiving it in case of factory defect.The customer simply send us an email to info@mahlaat.com, explaining the problem / issue, and we will contact and request them to send the product back to our postal address via Oman post companyonly:
P.O. Box 722,
Ruwi, PC112,
Muscat,
Sultanate of Oman

The Policy is applicable if you have received the product damaged or defective condition. It is also applicable if the product does not fit you due to a size mismatch. For more information, please contact us via our email info@mahlaat.com

What are conditions under which the product returns/replacements may be rejected?

  • If request for return is made after 48 hours of receiving the product
  • Product has been used and or is not in its original condition
  • Product has been returned without its original packaging
  • Product was damaged after use/opening.
  • Missing product/manufacturer tags

Do I need to return the product in its original box/packaging?

Yes, it's important that the product is sent back in its original packaging with manufacturer tags including the box so that it is resalable.

What is the resolution offered in case of return?

Our customers have a freedom to choose what they would like to do in case of a return. We can either provide a full refund (excluding the original postage / shipping costs) or we can offer an exchange of product of similar prices on returns.

Who will pay for returns for the returns?

Upon receiving the returned product in its original condition, we will refund you all the postal costs provided the customer has a valid postal receipt from Oman post or any curriers company register with Oman’s Ministry of Chamber of Commerce.

How much time will it take to receive a refund?

Usually we process a refund within 21 working days on receiving, inspection of the returned item and as per the bank/credit card issuer polices.

Will my advance 50% payment for the custom order will be refunded?

If the customer fail to make the final 50% payment for the custom order or refuse to accept the parcel from the door to door shipping agent, the 50% advance payment will not be refunded.

Payment Policy

  • All payments are in Omani Riyal (OMR), the official currency of Sultanate of Oman.
  • Payments are accepted in all major credit cards issued by all Oman banks
  • Payments can also be accepted when goods are delivered (Cash on Deliver). Payments will only be in OMR
  • Payments will be refunded as per the Return Policy
  • Goods will not be delivered if the customer fail to make payments to the Door to Door shipping agent.
  • When the customer refuse to make payments to the Door to Door shipping agent, the customer will be obliged to pay all the shipping and deliver charges as per their provided invoice.
  • In the case of orders via the order forms or customised orders, and upon receiving the confirmation email from mahlaat.com of the order, and upon the customer knowing the full costs of their orders, the customer must make a 50% advance payment to proceed with an order. The remaining 50% payment will be made upon the delivery of the order. Payments details will be sent to the customer
  • Failure to make 50% advance payments as per instructions to be sent via email to the customer, the order will not be made and nor it will be complete.
  • If the customer refuses to pay the remaining 50% upon the delivery of the order, the advance 50% is not refundable. The customer will also be obliged to pay all the shipping and deliver charges as per their provided invoice.